Returns and Refunds

Last updated: August 30, 2026

We want ordering The 90% Code to be straightforward, including if something goes wrong.

Pre-order cancellations

Pre-orders may be cancelled for a full refund at any time before the order has shipped.

To cancel, email admin@the90code.com with your name and order number.

Once an order has shipped, it will be treated under the return policy below.

Damaged, defective, or incorrect orders

If your book arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery at admin@the90code.com.

Please include:

  • your order number

  • a brief description of the issue

  • a photo of the damaged or incorrect item, where relevant

We will arrange a replacement or refund where appropriate.

Returns

If you change your mind after receiving your order, you may request a return within 14 days of delivery.

To be eligible for return:

  • the book must be unused and in its original condition

  • you must contact us before sending it back

  • the return must be sent to the address we provide

Unless the book arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

Original shipping charges are non-refundable unless the order was damaged, defective, or sent in error.

Signed or personalized copies

Signed copies may be returned under the standard policy above.

Copies that have been personally inscribed or customized for a specific customer are not returnable unless they arrive damaged, defective, or incorrect.

Refunds

Once an approved return is received and inspected, we will process the refund to the original payment method.

Depending on your bank or card provider, it may take several business days for the refund to appear.

Lost or missing shipments

If your tracking shows a delivery problem or your order has not arrived within a reasonable period, contact admin@the90code.com and we will help investigate with the carrier.

We are not responsible for orders delivered to an incorrect address supplied by the customer, but we will do our best to help resolve the issue.

International orders

Customers outside Canada may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country.

These charges are not refundable by us.

Consumer rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For cancellations, returns, damaged orders, or refund questions:

admin@the90code.com